Policy
Refund Policy
When you get your money back, when you don’t, and how long the bank takes in the middle.
- Effective
- 31 July 2026
- Guarantee
- 14 days
- Decision in
- 3 business days
- Requests
- billing@vijaycloud.com
Contents
The short version
New subscription, first 14 days, no questions asked — full refund. After that, cancelling stops the next renewal but doesn’t refund the month you’re in. Metered usage you’ve already consumed isn’t refundable. Billing errors are always refunded, whatever the date. Email billing@vijaycloud.com and we’ll decide within 3 business days.
This Refund Policy forms part of our Terms of Service and explains when you can get your money back from Vijay, trading as VijayCloud (“VijayCloud”, “we”, “us”), how to ask, and how long it takes.
01Our money-back guarantee
If you are not satisfied with a new paid subscription, tell us within 14 days of your first payment and we will refund that payment in full. You do not need to explain why. This applies to:
- the first Billing Period of a first-time paid subscription on your account;
- one subscription per customer — it is a trial of our service in good faith, not a recurring entitlement.
Export your work first
Once we process the refund, the subscription is cancelled and the Instance is terminated. Termination deletes Customer Content and the deletion is irreversible. Move anything you need off the Instance before you ask.
02Cancelling a subscription
You can cancel at any time from your account dashboard or by emailing billing@vijaycloud.com. Cancellation stops the next renewal; it does not refund the Billing Period you are already in. You keep access until the end of the period you have paid for.
We bill monthly in advance, so outside the guarantee window in section 1 we do not pro-rate or refund a partly used month. If you cancel on day 3 of a month you have paid for, you keep the Instance until day 30.
03What is not refundable
| Not covered | Why, and what to do instead |
|---|---|
| Renewal payments | Once a subscription has renewed for a further Billing Period, that payment is not refundable. Cancel before your renewal date to avoid it — the date is in your dashboard and we send a reminder 7 days beforehand. |
| Metered usage already incurred | On-demand GPU hours, storage above your included allocation and egress bandwidth are consumed resources, billed in arrears. |
| Enterprise and custom agreements | Governed by the refund and termination terms in the signed order form or master agreement, which take precedence over this page. |
| Accounts terminated for breach | If we terminate your account for breach of the acceptable use or export control sections of our Terms, no refund is due. |
| Fraudulent or abusive claims | Repeatedly signing up, claiming the guarantee and signing up again — with related payment methods, addresses or organisations — is not covered, and we may decline service. |
| Irrecoverable taxes | Where tax has been remitted to an authority and cannot be recovered, the refund is net of that tax. We show this on the credit note. |
| Third-party costs | Software licences, marketplace images or third-party services purchased through or alongside your Instance are refundable only on that supplier’s terms. |
04Free trials
A free trial costs nothing, so there is nothing to refund. If a trial converts to a paid subscription and you did not intend it to, contact billing@vijaycloud.com within 7 days of the charge and we will refund it in full and close the subscription.
05Service failures and downtime
Where we fail to deliver the Instance you paid for at all — for example, we cannot provision the GPU class in your Plan — we will either move you to equivalent or better capacity at no extra cost, or refund the affected period in full, at your choice.
06Billing errors
Always refunded
If you have been charged the wrong amount, charged twice, or charged after cancelling, contact billing@vijaycloud.com within 60 days of the invoice date. Confirmed billing errors are refunded in full regardless of anything else on this page, including outside the guarantee window. This is a correction, not a discretionary refund.
07How to request a refund
- Email billing@vijaycloud.com from the address on the account.
- Include your account email, the invoice number or payment date, and the amount.
- Tell us whether you want the subscription cancelled immediately or at the end of the period.
We acknowledge every request within 24 hours and decide within 3 business days. If we decline, we will tell you which part of this policy applies and why.
08How refunds are paid
Approved refunds go back to the original payment method through WooCommerce Payments (powered by Stripe). We cannot redirect a refund to a different card, account or person.
| Stage | Who controls it | Typical time |
|---|---|---|
| Acknowledge your request | Us | 24 hours |
| Decide the request | Us | 3 business days |
| Submit the refund | Us | 3 business days |
| Post it to your account | Your bank or card issuer | 5 to 10 business days |
The last stage is out of our hands and occasionally takes longer. You will receive a credit note by email when we submit the refund.
09Before you file a chargeback
Please contact billing@vijaycloud.com first. Almost every dispute we see is a renewal the customer forgot about or a billing error, and we can resolve both directly and faster than a card dispute, which typically takes 45 to 90 days.
Filing a chargeback without contacting us may result in suspension of the account while the dispute is open, because we cannot keep providing paid compute against a reversed payment. If a chargeback is decided in our favour, any amount recovered by us remains payable by you, and we may require a different payment method before restoring service. None of this limits your legal right to dispute a charge with your card issuer.
10Statutory rights
This policy sits alongside, and does not reduce, any refund or cancellation right you have under applicable consumer or commercial law. Where your local law gives you a stronger right than this page does, that right applies.
11Contact
| Purpose | Address |
|---|---|
| Billing and refunds | billing@vijaycloud.com |
| General support | contact@vijaycloud.com |
Vijay, trading as VijayCloud
5th Floor, Technopolis Knowledge Park, Chakala, Andheri East, Mumbai, Maharashtra 400093, India
Vijay, trading as VijayCloud · 5th Floor, Technopolis Knowledge Park, Chakala, Andheri East, Mumbai, Maharashtra 400093, India
Effective 31 July 2026 · Legal index